The shipping industry continues to evolve at a very fast pace. Some of the changes in the industry have proved to be very beneficial for our customers. There are also areas that have proved to be a challenge for our customers. As a way to cut costs, ocean carriers have been steadily eliminating sales and sales support positions. Only the very largest shippers have special support teams assigned to their accounts.
Because of our combined volume and relationships with our ocean carriers, we have these same special support teams assigned to our account. If one of our customers is experiencing an issue, we have direct access to the appropriate carrier support team for a fast resolution. We spend the time resolving the issue so our customers can focus on growing their business.
“We would like to take this opportunity to recommend TOYSA as a great partner.
We’ve been a proud TOYSA member since 1992. Access to a great network of steamships lines that deliver high quality service adds value to our membership. We are never disappointed by the expectations we place on TOYSA to deliver competitive rates and services. Their prompt attention to our needs has resulted in a trusted partnership which ultimately allows us to better serve our customers.
For these reasons, I highly recommend TOYSA as a partner.”